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Category Archive: Technology

Is Your Company Tech-Ready for 2020?

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All the years of vision boards and planning, and the moment has finally come… 2020 is here. Although […]

26 November, 2019 Technology

Don’t Have a Way to Personalize Your CX? Then You’ll Lose Your Customer

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Customer expectations are evolving almost faster than the technology made to cater to them. Many businesses will get […]

29 October, 2019 Technology

Can You Beat Your Competition Based on Your Customer Experience?

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81% of companies have said that they expect to compete “primarily on the basis of customer experience” in […]

10 October, 2019 Technology

RPA Is Not Out of the League for SMEs

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In terms of a romantic relationship, when one of the people involved is more objectively attractive than the […]

3 October, 2019 Technology

What Your Customers Expect to See in Your Digital Onboarding Experience

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One of the mistakes that companies across the board repeatedly make when it comes to designing their digital […]

19 September, 2019 Technology

Automation is the Starting Point for a Successful Digital Transformation

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According to this McKinsey study from a few years back, at the time it was determined that roughly […]

17 September, 2019 Technology

Transforming into a Business for the Future Generations, Today

Transforming into a Business for the Future Generations, Today
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A recent study based on a challenge conducted among college students in the United States showed that younger […]

12 September, 2019 Technology

Five Key Areas Digital Onboarding Will Help You Improve

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Digital onboarding is a very hot topic for 2019 and for good reason: customers are getting more selective […]

5 September, 2019 Technology

Robotics Process Automation Will Unlock Your Digital Transformation

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Intelligent Process Automation or IPA is an umbrella strategy combination that brings together the top technologies available today […]

3 September, 2019 Technology

How Digital Onboarding Goes Beyond the Call of Duty

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Although we’ve been sharing a lot of the benefits regarding the implementation of a fully digital onboarding setup […]

27 August, 2019 Technology

Don’t Fake It, Just Make It: Digital Transformation

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There are many instances in life where people claim to have more experience on a subject than they […]

22 August, 2019 Technology

Technologies that Foster a Stellar Digital Customer Onboarding Experience

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Love at first sight might be a myth, but what’s an absolute fact is that customers that are […]

20 August, 2019 Technology

Fully Digital Customer Onboarding? Check. What’s Next?

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If you’ve managed to create and launch a successful customer digital onboarding experience that is fully ran by […]

15 August, 2019 Technology

Born Digital? Not So Fast – The Truth About “Native” Digital Companies

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Just like we categorize generations of people into groups to identify the common denominator in the groups and […]

13 August, 2019 Technology

Digitizing Your Onboarding: It’s Not a Makeover, it’s a Do-Over

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In the quest for an analogy that would help us get across our automation methodology, we’ve arrived at […]

8 August, 2019 Technology

Dinosaurs Are Among Us

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In the era of cloud computing and technology innovations we dreamt up in very recent decades, it’s hard […]

1 August, 2019 Technology

How Difficult Is It to Become Your Customer?

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There’s no better way to optimize your customer’s experience than by walking a mile in their shoes and […]

30 July, 2019 Technology

Stunted Growth: How to Choose the Right Innovations

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If we had a nickel for every time we sat down with a customer who had recently taken […]

11 July, 2019 Technology

Half-Year Trend Alert – What’s Technology Bringing for the Rest of 2019 and Beyond?

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We’re starting July with a trend analysis of technologies – past, present, and future. Why? Because it’s important […]

9 July, 2019 Technology

Intelligent Process Automation and Shared Services

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Shared services as a strategy has had a long-standing reputation for being an unattainable business model that is […]

4 July, 2019 Technology

Five Ways in which Technology Can Boost Your Competitive Advantage

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Startups are blossoming like seeds all around the world thanks to available technologies like social media, and natural […]

20 June, 2019 Technology

IT and Customer Satisfaction: How do they stack up?

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We are so used to seeing IT as the opposite of humanity, that oftentimes we forget that technology […]

4 June, 2019 Technology

The Importance of Scalability of IT Projects To Prevent Stunted Growth

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You would be surprised, but we’ve lost count of how many companies we have assessed who have recently […]

30 May, 2019 Technology

How to use intelligent automation to increase productivity

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The digitalization of a company changes the way it operates and relates to its customers. Although this transformation […]

23 May, 2019 Technology

AI, Machine Learning, RPA, Now What?

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In the grand scheme of things, usually making the decision to go down a specific path is the […]

7 May, 2019 Technology

Don’t Get Sucked into the Technology Vortex

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We get it. Every day, you’re probably being bombarded by suggestions, ads, articles, etc. attempting to sway you […]

2 May, 2019 Technology

3 Precautions to Help Ensure Your Tech Project Is Implemented Correctly

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Tech implementations can be a pretty routinely operation depending on the level of experience of your software provider, […]

30 April, 2019 Technology

North-Star to Digital Transformation – The CX Route

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The success of CX programs requires a strong senior management mandate including the CIOs, as, by the nature […]

11 April, 2019 Technology

RPA and shared services

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A shared services center (SSC) is a key element in the process of digitizing the company. It is […]

10 April, 2019 Technology

As Seen On TV – Digital Transformation

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The entertainment industry has been one of the main beneficiaries of digital transformation, and not just from new […]

4 April, 2019 Technology

AI Tools for Customer Service that Every SME Must Implement

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Small and mid-sized companies tend to have extremely limited budgets when it comes to their growth and expansion […]

2 April, 2019 Technology

Why Your Digital Transformation Plan is At Risk

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There are three main types of struggles in the digital transformation journey. The first, are the companies that […]

28 March, 2019 Technology

Best Practices for Process Automation Implementation & Why Step-by-Step Doesn’t Work

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We live in an era of sample sizes, trial periods, pay-as-you-go subscription services, etc., which makes it very […]

21 March, 2019 Technology

How To Get Your C-Level Executives On Board with Intelligent Process Automation

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Being part of the leadership team that gets to make important decisions for a company is both an […]

14 March, 2019 Technology

Virtual Reality: A Technology that Will Revolutionize the World

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With virtual reality solutions at an affordable price, including VR cardboard glasses from Google, we can say that […]

7 March, 2019 Technology

Harnessing Intelligent Process Automation to Optimize Customer Outcomes

Harnessing IPA to Optimize Customer Outcomes
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Intelligent Process Automation (IPA) is the umbrella under which all of the new technological advances that provide a […]

5 March, 2019 Technology

Maximizing the Impact of Intelligent Process Automation

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While the decision to go digital and employ the benefits of Intelligent Process Automation (IPA) is unanimously agreed […]

28 February, 2019 Technology

Millennials in 5 years: What will consumers with greater purchasing power demand as experience in 5 years?

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Unbelievably for many, we are just over a year away from millennials (those born between 1981 and 1996) […]

14 February, 2019 Technology

How Ad Hoc Technology Can Be Your Best Growth & Expansion Ally

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Technology can help a business accomplish many things as we have discussed in previous blogs, but one of […]

7 February, 2019 Technology

Let Technology Help You Cross Borders

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Up until the late 90s, anyone with a business and a dream to make it go international would […]

5 February, 2019 Technology

More Customers? Accommodating for Business Growth

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90’s music lovers recognize the fact that an increase in income doesn’t necessarily make things easier; in other […]

31 January, 2019 Technology

How to Create an Extraordinary Customer Experience with Digital Solutions

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There is pretty much only one way to truly stand out in this oversaturated, ever-changing market: a stellar […]

29 January, 2019 Technology

How to Digitize Your Company Without an IT Department

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As a small business, the everyday focus of employees and executives is to zero in on the core […]

24 January, 2019 Technology

Intelligent Virtual Assistants: How Does the Customer Feel About Them?

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It’s official: it’s 2019, which means it’s about to be a decade since Siri (Apple’s virtual voice-recognition assistant) […]

22 January, 2019 Technology

Are you ready to be there for your customer 24/7?

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In the past few years, there has been a surge of businesses that offer services and support to […]

17 January, 2019 Technology

Process Automation Trends for 2019

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Does it feel like you heard about robotics process automation (RPA) one day out of nowhere, and now […]

13 December, 2018 Technology

Intelligent Process Automation Tools that Help SMBs Grow

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Intelligent Process Automation or IPA is a combination of robotics process automation (RPA) with machine learning, where the […]

11 December, 2018 Technology

Is software development and technology available to all businesses?

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There are certain topics that companies can no longer avoid addressing, and one of them is undeniably: technology. […]

6 December, 2018 Technology

Virtual assistants: The software development behind them and how they improve your business

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Anyone with a business wants the greatest return possible on their services, as well as to stand out […]

4 December, 2018 Technology

4 Tips to Build a Digital Customer Experience

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Commonly known as CX (Customer eXperience), is defined as the interactions between a customer and any given organization […]

29 November, 2018 Technology

Common Mistakes in Digital Transformation

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The implementation of artificial intelligence, virtual assistance and Big Data Analytics, are technology developments that senior executives and […]

27 November, 2018 Technology

5 considerations to define if your business is a startup or just a business idea

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First, it is important to get a clear concept for both terms. On one hand, according to the […]

22 November, 2018 Technology

Is the level of technological orientation of your company enough for your customers?

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The current digital world has become a place where companies of all sizes battle to get a market […]

13 November, 2018 Technology

How to transform traditional business into a digital one

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Top companies in any business market, make use of technology to take over many aspects of companies´ activities. […]

8 November, 2018 Technology

Standard Vs Custom Made: How to select a digital solution for your company.

In the business world of today, regardless of the goals of your company, you will need a good […]

18 October, 2018 Technology

What you need to consider before investing in a tailor-made software development.

Honesty is vital for any relationship to succeed. The same applies when you want to hire a custom […]

16 October, 2018 Technology
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