81% of companies have said that they expect to compete “primarily on the basis of customer experience” in […]
Category Archive: Technology
In terms of a romantic relationship, when one of the people involved is more objectively attractive than the […]
One of the mistakes that companies across the board repeatedly make when it comes to designing their digital […]
According to this McKinsey study from a few years back, at the time it was determined that roughly […]
A recent study based on a challenge conducted among college students in the United States showed that younger […]
Digital onboarding is a very hot topic for 2019 and for good reason: customers are getting more selective […]
Intelligent Process Automation or IPA is an umbrella strategy combination that brings together the top technologies available today […]
Although we’ve been sharing a lot of the benefits regarding the implementation of a fully digital onboarding setup […]
There are many instances in life where people claim to have more experience on a subject than they […]
Love at first sight might be a myth, but what’s an absolute fact is that customers that are […]
If you’ve managed to create and launch a successful customer digital onboarding experience that is fully ran by […]
Just like we categorize generations of people into groups to identify the common denominator in the groups and […]
In the quest for an analogy that would help us get across our automation methodology, we’ve arrived at […]
In the era of cloud computing and technology innovations we dreamt up in very recent decades, it’s hard […]
There’s no better way to optimize your customer’s experience than by walking a mile in their shoes and […]
If we had a nickel for every time we sat down with a customer who had recently taken […]
We’re starting July with a trend analysis of technologies – past, present, and future. Why? Because it’s important […]
Shared services as a strategy has had a long-standing reputation for being an unattainable business model that is […]
Startups are blossoming like seeds all around the world thanks to available technologies like social media, and natural […]
We are so used to seeing IT as the opposite of humanity, that oftentimes we forget that technology […]
You would be surprised, but we’ve lost count of how many companies we have assessed who have recently […]
The digitalization of a company changes the way it operates and relates to its customers. Although this transformation […]
In the grand scheme of things, usually making the decision to go down a specific path is the […]
We get it. Every day, you’re probably being bombarded by suggestions, ads, articles, etc. attempting to sway you […]
Tech implementations can be a pretty routinely operation depending on the level of experience of your software provider, […]
The success of CX programs requires a strong senior management mandate including the CIOs, as, by the nature […]
A shared services center (SSC) is a key element in the process of digitizing the company. It is […]
The entertainment industry has been one of the main beneficiaries of digital transformation, and not just from new […]
Small and mid-sized companies tend to have extremely limited budgets when it comes to their growth and expansion […]
There are three main types of struggles in the digital transformation journey. The first, are the companies that […]
We live in an era of sample sizes, trial periods, pay-as-you-go subscription services, etc., which makes it very […]
Being part of the leadership team that gets to make important decisions for a company is both an […]
With virtual reality solutions at an affordable price, including VR cardboard glasses from Google, we can say that […]
Intelligent Process Automation (IPA) is the umbrella under which all of the new technological advances that provide a […]
While the decision to go digital and employ the benefits of Intelligent Process Automation (IPA) is unanimously agreed […]
Unbelievably for many, we are just over a year away from millennials (those born between 1981 and 1996) […]
Technology can help a business accomplish many things as we have discussed in previous blogs, but one of […]
Up until the late 90s, anyone with a business and a dream to make it go international would […]
90’s music lovers recognize the fact that an increase in income doesn’t necessarily make things easier; in other […]
There is pretty much only one way to truly stand out in this oversaturated, ever-changing market: a stellar […]
As a small business, the everyday focus of employees and executives is to zero in on the core […]
It’s official: it’s 2019, which means it’s about to be a decade since Siri (Apple’s virtual voice-recognition assistant) […]
In the past few years, there has been a surge of businesses that offer services and support to […]
Does it feel like you heard about robotics process automation (RPA) one day out of nowhere, and now […]
Intelligent Process Automation or IPA is a combination of robotics process automation (RPA) with machine learning, where the […]
There are certain topics that companies can no longer avoid addressing, and one of them is undeniably: technology. […]
Anyone with a business wants the greatest return possible on their services, as well as to stand out […]
Commonly known as CX (Customer eXperience), is defined as the interactions between a customer and any given organization […]
The implementation of artificial intelligence, virtual assistance and Big Data Analytics, are technology developments that senior executives and […]
First, it is important to get a clear concept for both terms. On one hand, according to the […]
The current digital world has become a place where companies of all sizes battle to get a market […]
Top companies in any business market, make use of technology to take over many aspects of companies´ activities. […]
In the business world of today, regardless of the goals of your company, you will need a good […]
Honesty is vital for any relationship to succeed. The same applies when you want to hire a custom […]