All the years of vision boards and planning, and the moment has finally come… 2020 is here. Although there’s a good amount of excitement in the air, the biggest realization for many is that on the technology front, many of their competitors are much farther ahead and it’s looking harder and harder to catch up. If you’ve been resisting the change or you attempted to automate but it didn’t go as planned, or if you’re simply ready for it now, here are some of the technologies highlighted by Forbes that we know are front-and-center for 2020, and we can help you figure out how to leverage them for your own business.
- Artificial Intelligence: many of the prospects we have spoken to over the past few years seem intimidated by AI or have an idea of it that is not necessarily realistic, which is understandable as this technology in particular has been one of the biggest focus points for Hollywood storytelling in the past few decades. The good news is, that there is so much unchartered territory for AI in the business world that we’re just starting to break through on what the capabilities of this technology as it relates to every single industry. Businesses of every size can massively leverage the tools enabled by AI in order to provide a customer service experience that will undoubtedly increase loyalty and upsell opportunities, and the automation of back-end processes that will come as a result of this will directly impact productivity, and employee morale.
- 5G: device interaction and the internet of things are about to get a boost, as the fifth generation of mobile internet connectivity becomes more widely available. Connection speeds, downloading and streaming, and data transmissions are all going to start going at the speed of light as more people adopt the products that can carry these increased features. As a result, more data than ever before will be collected, and businesses need to be able to make the most of it.
- Computer vision: sure, face recognition has been widely popularized by laptop computers and phones, but with the right technology, the cameras on devices will become one of the most useful tools businesses can leverage, especially for inventory and security. “Production lines will employ computer vision cameras to watch for defective products or equipment failures, and security cameras will be able to alert us to anything out of the ordinary, without requiring 24/7 monitoring.” This can be used across the board from retail to healthcare, and that’s precisely the beauty of technology.
- Extended reality: also known as XR, this takes the reality realm to a whole new level by bringing together all of its iterations: virtual, augmented, and mixed. The “reality” technology seems to be a use case mostly for gamers and the transportation industries, but there is incredible amounts of potential for any company with a product inventory to leverage these for improved stock counts, handling and delivery, etc. Reality goggles can take a company’s stocking processes to another level of productivity and efficiency, both of which will continue to be top priorities for companies starting a new decade.
All of these technologies and many others will work in confabulation in 2020 and beyond to create stellar customer experiences, set new operational excellence standards, and to foster new work environments with hybrid human-and-machine interactions to yield unprecedented results. There are many companies that are already well on their way to reaching this status, and a few who are just beginning their journeys. We have not yet reached the cutoff point where companies that haven’t innovated yet will get the boot as the clock strikes 12, but we’re close to it. Leave all your fears behind in 2019, and make sure that your company is 2020 proof with the best technologies in the game for your future and sustainability. The best part of the process is that you don’t have to go at it alone. Our specialty is innovation, and we create your perfect blueprint for you and walk alongside you through it every step of the way. Get in touch with us to turn your current business reality into a future-is-now enterprise.