Intelligent Process Automation or IPA is an umbrella strategy combination that brings together the top technologies available today to help businesses leverage the power of innovation to accomplish their business goals. These technologies include machine learning, artificial intelligence, robotics process automation (RPA), and more. We’re usually focused on the umbrella strategy of IPA as a whole, but we wanted to take a deep dive into robotics process automation and why we believe that it is 100% the key to undergo a digital transformation.
By 2018, Deloitte had predicted a 73% adoption rate of RPA among companies, and the outlook for widespread takeover is by 2022. The reality though is that much of this is not fully realized projects for the companies as a whole, but smaller, targeted pilot projects for specific departments. The important thing to note here is that we are well underway into the RPA assimilation, and companies that are not taking full advantage of it are not only missing out, but will probably end up suffering losses because of it.
The Forbes piece we linked at the beginning of this post makes a case for the fact that RPA is undoubtedly a driver for digital transformation, but that a true transformation lies in the strategic development of it, relying on its people. Because we’ve always made a point to focus on strategy and the fact that technology is here to help people, we are going to focus mainly on the RPA as a driver side of the equation, and how it helps get on the path to digital transformation:
- RPA is the beginning of the digitalization journey: for many companies that want to undergo a digital transformation, they often don’t know where to begin. There’s so much technology available and so many areas to tackle, so what goes first? The easiest entry point is to audit all the processes of the company, and figure out which of them are necessary, and which of them can be done away with or modified. Once that audit is complete, then the tasks that are necessary can be modified so that the parts that are rule-based or managing input/output of information can be ran by robotics. These processes have to be set up by human-made algorithms and also monitored by humans, so for those people that fear that RPA comes with job-loss, this isn’t the direct byproduct of this technology, because it still very much requires human support, just on a different capacity.
- RPA can fit in with any industry: though most people are probably imagining robotics as machines in an assembly line, the reach of RPA is far and wide beyond that use. There are many programs that are part of the robotics automation portfolio that can be applied to any industry, including food and beverage, insurance, fashion and apparel, finance, retail, healthcare, etc. Though the RPA functionality that is leveraged may be different depending on the process it’s applied to, at the end of the day RPA is truly a one-size-fits-all type of innovation.
- RPA is more than just a technology: when you think about it, if RPA is implemented properly it becomes an entire approach, a strategy, a way to re-think about the company in terms of workflows and how to improve the organization from top to bottom. Like this piece says, you have “the chance to make fundamental changes to how they design workflows, instead of persisting with doing things the same old way, but with lower cost people and more efficient delivery models.” RPA has become a building block to how companies build themselves to reach their longevity and full potential.
If you’re interested in finding out more about how to implement RPA into your operations or systems and maybe taking the extra step to leverage the full suite of intelligent process automation technologies, we have a track record of over 20 years helping companies reach their potential with our custom-developed solutions and recommendations. For a personalized consultation, contact us.