Connect the Disconnected: How to Use Technology to Eliminate Silos

We take a lot of responsibility for our technology recommendations, because businesses (and more specifically, employees) tend to have a defensive outlook on technology. Two of the biggest misconceptions about innovation is that 1. It’s expensive and 2. Machines will take over all the jobs. We’ve gone on at length about how this is no longer the case thanks to democratization as well as the fact that most innovations have hybrid requirements for technology supported by human supervision, but there’s another key benefit in innovation: elimination of silos. 

The root of the problem

Many companies today regardless of size are operating with siloed departments. This happens quite frequently for two main reasons: there’s no effective way to share information or there has been no need for it before, but now there is. In the case of the latter, it’s easy to understand why companies maybe are pushing off the possibility to streamline data between departments, because it might only be needed for specific instances, so they don’t quite see the need to make an investment in integration when it’s historically not been necessary. Now, for the former reason, there’s simply no good enough excuse to continue on this path, when there are so many tools and platforms out there that can not only simplify, but even automate the process. 

Moving forward 

Once the organization acknowledges the need to share information and the teams realize that isolation is not the way to reach operational excellence, this is the perfect time to look into solutions that whether come ready-made and fulfill the company’s needs or are custom-made to do exactly what the company requires, can optimize communication and information sharing among departments. Every company that does this immediately notices an improvement in productivity and a decrease in stalled issues, without fail. 

Technology is here to improve our lives on both personal and professional capacities, and this is the perfect way to see it play out. Silos do more harm than good for teams and companies, and it’s time to step into the available technology to help eliminate them. 

Innovate AND integrate

Innovation without integration is simply not good enough. We’ve talked about why step-by-step automation is not a good strategy for companies, going against what some people think is the right strategy for many businesses. The problem is that because there’s so much noise around innovation and digital transformation, many companies decide to go into it a little bit at a time, whether it’s because it’s all they think they can afford to do with their time and resources, or because of misguidance from the implementation partner. There’s no benefit in innovating some areas while leaving others in the past, as this will create an even bigger gap between the siloed departments, and then it will make the future integration more difficult as there will be additional learning curves for the team that fell behind, and less perceived similarities between the teams. As this piece states: “for the best long-term outcome, businesses have to keep in mind that the more connected everything is, the better.”

The best way to tackle all the problems at once, is to have someone from outside of your company check your operations and determine whether your processes can be streamlined and automated, where there’s room for growth and how to best strategize your automation and innovation attempts to increase productivity and guarantee sustainability long-term. If you do this the right way and with the right partner, there’s no doubt the silos will no longer be a part of your company’s day-to-day, information will be replicated seamlessly throughout the system and the positive changes brought about by innovation together with integration will be noticeable by employees and customers alike. If you want an audit of your current back-end systems and a blueprint strategy to innovate moving forward, contact us for a personalized evaluation.