The digitalization of a company changes the way it operates and relates to its customers. Although this transformation is positive, corporations often face resistance and an understandable fear of change by managers and collaborators. While 50% of companies are optimistic about the technological breakthrough, 25% perceive it as a threat to their survival. On the other hand, only 40% say they are prepared for this evolution.
The best way to overcome the natural resistance towards the digitalization of the company is through information and by planning the project with clear goals. Undoubtedly, one of the steps towards this paradigm shift is automation. It is likely that you are aware of its basic purpose: performing repetitive tasks without the need for human intervention, so that employees can focus on key activities of greater importance.
Without doubt, RPA is an extremely useful tool. However, the capabilities of intelligent automation go even further; RPA can help identify trends for decision-making in the company, solve complex problems and, ultimately, increase their productivity.
Intelligent Process Automation
This group of technologies combines the automation of robotic processes (RPA) with Artificial Intelligence and Machine Learning to perform structured tasks imitating human behavior. Their cognitive abilities allow natural language processing, voice recognition and the ability to learn during processes.
IPA manages a large amount of structured and unstructured data, analyzes them, learns from them and automates processes in an intelligent manner to achieve greater operational efficiency.
How to introduce automation in companies
Companies must generate a digital culture and be willing to rethink their processes or even their business models. The actions below can help you introduce automation in a gradual and efficient way.
- Evaluate obsolete processes
Analyze current processes and determine which bottlenecks are created or require restructuring, and if they are adequate to be automated. Sometimes it is easier to start from scratch than trying to transform from manual to automated.
It is also important to investigate if a predesigned solution already exists for the type of process you wish to modify and if you have the flexibility to scale up functions and adaptive capacity in case of future changes. This will save you time and money.
- Set goals
Define what you want to achieve with the implementation of this technology and then establish the phases to incorporate it. Find software that suits your company’s needs and designate a team to carry out the relevant tests and introduce the changes gradually.
- Prepare your employees
Like a change in the technological structure, employees must undergo a change of mindset and understand that intelligent automation does not come to replace their functions, but to complement them to improve their performance and facilitate their work.
Training employees in the development of skills, best practices and benefits is essential. The more employees that are able to visualize the goals and the way to reach them, the more you will gain from these technologies.
According to data from McKinsey & Company, companies that have incorporated IPA managed to automate 50 to 70% of their tasks, which increased their annual efficiency from 20 to 35%, reducing from 50 to 60% of their times, with excellent investment returns.
The adoption of IPA in the company must result from two equally important approaches: technology and people. It’s not only about having the right infrastructure required to develop automated processes in the company, but it is also essential that the team understands the usefulness of these technologies for the benefit of their work.