Best Practices for Process Automation Implementation & Why Step-by-Step Doesn’t Work

We live in an era of sample sizes, trial periods, pay-as-you-go subscription services, etc., which makes it very easy to get caught up in that mindset and be tempted to apply that methodology to all aspects of our lives, including in business. When it comes to Intelligent Process Automation (IPA), some companies may offer single-tool implementations or a step-by-step rollout of the technology, which may seem like the right path for smaller companies, but in the long run it’s a guaranteed failure in terms of return on investment, innovation, and sustainability.

Let’s say your company’s executives are looking into digital transformation, but there are a lot of different offerings, and they’re not quite sure what’s the best approach. Vendor A offers a holistic approach that tackles all areas of opportunity for innovation at once, while Vendor B offers a step-by-step path where you get to implement technologies independently, creating a long-term evolution journey.

The perceived benefits of the Vendor B approach are that the technology can be acquired “as needed” instead of having to make a more significant investment in a shorter period of time, and less disruption to employees and customers. In reality, once you’re facing the plunge into a digital transformation journey, there’s no such thing as implementing technology “as needed” – new technology is always a necessity to stand out in the market and attract new customers. Also, many vendors have created financing plans so that the transformation isn’t such a strong investment up front, and the migration and implementation processes are designed with various testing phases to guarantee minimal hiccups and the rollout is as seamless as possible.

A report from McKinsey on digital transformation through IPA tools states that the world moves too quickly for organizations to just “dabble” with a few IPA technologies. And the truth is that technology brings about more advances, so the sooner you have a full suite of functioning intelligent technologies, it can bring about even more innovation to your company. In order for an IPA rollout to work effectively and the tools create the desired impact (and surpass it) is to have the technologies like artificial intelligence, smart workflow, machine learning, natural language generation, etc. working together, simultaneously.

Whenever we assess a client’s compliance level in terms of what their current technology infrastructure looks like so we can determine their readiness for digital transformation, we always recommend approaching technological innovation by focusing on the strategy of the implementation, which should include a clear roadmap that identifies every opportunity for a task automation in the company. Through a well-thought-out path, you can ensure that all processes are redesigned to fit the needs of your employees, your customers, your ecosystem, and your company’s growth at a sustainable level.

Even though it might sound tempting to embark on a digital transformation journey through intelligent process automation in “silos” because it would be easier and faster, this is a recipe for disaster. When making such big decisions about the future of a company and possibly its survival in a race to innovation, it’s important to do things the right way, and not take the easy route when it comes with so many possible issues down the line. At Lagash we can help you figure out your current level of compliance and create the roadmap and strategy to maximize the potential and impact of your digital transformation. Contact us for an assessment, and get ready for a holistic transformation for your business that your future self and customers will thank you for.