The key word in IPA or intelligent process automation is not automation, or process; it’s intelligent. On the technology side, you want intuitive solutions that can learn and improve over time in order to fulfill more work processes. On the human side, we’re not talking about IQ levels or needing a staff of geniuses to succeed, but about acting with a mindset based on strategy first. In order to be strategic, it’s important to know the facts:
- According to a study reported on Inc., the average American employee “works” for 8.8 hours a day, but out of that time-frame, only 2.53 of those hours count as actually productive work time.
- The most common reason employees leave companies per this piece on CIO include companies’ lack of innovation, no room for growth, unclear company mission, and no real work-life balance, among others.
These two factors alone are not the whole puzzle, but they can absolutely make a world of a difference when looked at properly, and they should be a core component of your strategy when it comes to investing in intelligent process automation technology upgrades for your company.
Starting with employee productivity statistics, it’s pretty eye-opening to see that employees only do productive work for about a third of their day. What could be causing this? Besides distractions at the office, there could be a level of mindlessness attributed to the tasks that these employees are asked to complete. If an employee’s responsibility is a repetitive task which they are extremely comfortable performing, they might put it off or can do it faster than expected, which frees up their time to do other tasks (whether work-related or not). These types of roles or jobs tend to lack motivation as the employee doesn’t feel like they add much value to the company, which contributes to the cycle of them pushing their productivity aside and choosing to get involved in other activities instead.
Then, tackling the employee turnover and reasons they state as primary motives to leave a job, there’s a common thread between all of the listed items: lack of strategy and proper management of the human resources element in the company. For an employee to feel valued and happy at the workplace, they have a need for work that feels fulfilling and empowers them to grow and rise through the corporate ladder. They like to work for a place where they can take pride in what they accomplish as individuals, as a team, and as a company. If your employees are not in roles that leverage their skills to their highest potential and they don’t feel like you’re invested in their growth as they are in that of the company, then you’re probably setting yourself up for a high turnover rate.
So, how does Intelligent Process Automation help?
Intelligent Process Automation is a mix of new and developing technologies that have really blossomed during the past decade and have the possibility of completely changing how a company does business. By implementing robotics elements like chatbots, voice technology, etc. you can separate your operations into tasks that don’t need human intervention throughout (like some accounting functionalities), and others that completely benefit from not just a human but that specific human’s contribution to it. If your employees feel like their presence actually makes a difference, they will be excited to come into work, tackle challenges, and contribute their best to their role.
Furthermore, intelligent process automation is the pinnacle of cutting-edge technology for many companies, meaning your employees will be exposed to a level of digitalization that they haven’t encountered before, which will make them excited to learn and be able to use new technologies. This also gives them the sense that you’re willing to invest in the company and this translates to longevity and stability.
With all of these benefits combined, intelligent process automation is one of the surefire ways to make sure your employees are engaged and their productivity peaks. As this Deloitte report states: “digital transformation isn’t really about technology.” And that couldn’t be more true. Your technology advances should always be made with people in mind, and the first people it will impact are your employees. If you have questions on how to improve your workforce productivity and how to use technology to positively impact your human capital, please contact us for an in-depth consultation.