Being part of the leadership team that gets to make important decisions for a company is both an honor and a huge responsibility. When your title includes the word “Chief” in it, people look to you for guidance so that you can lead them into the future – one that can be full of uncertainty due to competition, customer expectations, innovation, and more.
If on the other hand, you’re an employee who is aware of existing technology that may benefit your company and would like to talk to your C-level executive about making the investment to implement it, we have some tips and proof points that may help you carry an evidence-based conversation and get you closer to seeing the latest innovations in your company:
- Focus on the data – whether you’re talking to your chief technology officer or your chief of finance, or marketing, their job will always come down to one thing: numbers. These results-based positions can really limit an individual’s ability to make a big investment or turn the wheel without more executives on board. So how do you make your case? You come prepared with numbers, facts, and statistics that can help everyone clearly see the value of the investment. For instance, if Intelligent Process Automation (IPA) is implemented in a company, there will be a possibility for a virtual workforce which increases productivity and profitability without needing such a strong and long-lasting investment in a salary bucket for employees. IPA also brings to life chatbots that can help support customer claims increasing their overall satisfaction, loyalty and business, as well as the ability to have robots perform task-based operations that they improve on through artificial intelligence, freeing up employees to use their time more wisely. Sharing pieces like this one from McKinsey to your CIO might also nudge him in the right direction to feel confident in moving forward with IPA.
- Do the legwork – the best way to convince someone to get on board with a plan is to take care of all the tedious research and lay out the path for them with every possible outcome already calculated. Reach out to innovation partners and inquire about the process, the pricing, the timeline, etc. so that when you come to the table, you’re prepared with all of the information needed to get started. As a software developer, on our side we can prepare an assessment for you that lets you know how compliant your current technology is so that we can map out an accurate journey that you can present to your executives and gauge their interest with the most realistic proposal available.
- Remind them what it’s all about – every business, whether product or service-based starts with one focal point, which is to create something that will improve the lives of customers. When you start from the notion that it’s all about the people, you can showcase the importance of investing in innovation that will impress prospects and also excite existing customers so that they see that you’re committed to their satisfaction. IPA leverages technologies like machine learning, artificial intelligence, smart workflows, etc. that all work together in order to provide a more seamless experience for customers, reminding them why they do business with your company, and encouraging them to stick around long-term.
When you do those three things, you can guarantee that your C-level executive will give significant thought to your proposal and can even become a fellow advocate for the innovation in front of the rest of the leadership team or executive board, if needed. The ultimate way to succeed in this endeavor is to come prepared and with all your research in hand, and it only helps if you have solid information from an implementation partner with years of experience and a portfolio that includes completely tailor-made options for your company. At Lagash, we pride ourselves in this offering and we’re here to help you and your C-level executives map out the ultimate innovation route for your business to become a true intelligent enterprise that can stand the test of time.