While the decision to go digital and employ the benefits of Intelligent Process Automation (IPA) is unanimously agreed upon as the right way to go, it’s not a one-size-fits-all, and furthermore, it doesn’t mean that there’s no wrong way to go about it. A big mistake that a lot of businesses make when their path to the digital transformation begins is that they don’t set out on the journey with a clear strategy of objectives they’d like to see come to fruition through the digital transformation, and just go about it almost randomly, either digitizing existing processes without rhyme or reason, or not investing enough time into figuring out exactly what they expect from the tools that IPA can provide.
As Deloitte points out, maximizing the impact of process automation “requires a committed shift in mindset and approach from experimentation to transformation.” The paragraph continues “In making this change, organizations must make the right strategic choices—laying the right foundation to enable a “premium” digital workforce to support their drive for competitive advantage.” And this is where the key to an optimal digital transformation through intelligent process automation lies: a strong strategic view from the beginning that allows companies to start off on the right foot with a well-thought out foundation that the human workforce can put into play for the digital workforce to be at a premium level of execution.
For example, a strategic objective of implementing IPA could be cost-reductions, because one of the best aspects of investing in new technology is when it ends up paying for itself by cutting down expenses in other areas. How does this happen? One instance occurs when, as we just mentioned, the processes are optimized from the get-go so that humans have to be minimally involved, and the robots can take care of the rest. So, when the processes are optimized to require minimum human intervention, this inevitably leads to humans maximizing their performance in other areas of more added human value, yielding a cost-reduction factor.
Besides cost-reduction, this strategic approach can also help in an unexpected way: less employee resistance and decreased turnover rates. This happens when employees are engaged from the beginning of the process automation journey, especially if they have some sort of involvement or say in the design of the robots that will be implemented. Just by participating in that part of the process, employees tend to be less resistant to the new technology, they stay after the implementation, and they actually wish to become pioneers in the use of it.
An engaged workforce that knows how to make best use of the robots, welcomes the change and becomes an ambassador of technology that can help bring other employees to the same conclusion is the definition of a domino effect that can make all the difference.
If you’re having a hard time defining your digital transformation strategy or how to maximize the impact and reach of new technologies you’re thinking about implementing, we at Lagash can help. Our team of experts can help you think of the best strategies to put in place in order to make the investment worth it for you and your team both in the short and long-term. With your strategy in place, you can leave the rest of the process up to us, as we take care of every step of the transformation journey, including testing and support. Give us a call to find out more.