Process Automation Trends for 2019

Does it feel like you heard about robotics process automation (RPA) one day out of nowhere, and now that’s all you see?

You’re not wrong.

Over the course of 2018, the talk of the town has been less about Machine Learning and Artificial Intelligence, and more about how the combination of them together with robotics creates a path for never-before seen innovation in the intelligence department. But since Machine Learning and AI are no longer the new kids on the block, RPA is still generating quite the buzz on its own and is actually expected to have tremendous growth as a standalone market. According to a Forrester report, the RPA market in 2016 was worth $250 million, yet it is projected to grow to $2.9 billion by 2021. That’s over 11 times in just five years. So, what can we expect to see in RPA (and more specifically, in intelligent process automation as a whole) in 2019?

  1. We can expect RPA software to slowly replace menial jobs and the software used to manage them. As more and more companies adopt RPA tools and software, they can phase out older management tools that are no longer needed, and if there were employees exclusively dedicated to those tools, chances are they will either be moved to another department or let go from the company. The good news here is that it’s early enough in the process where people can and should become acquainted with RPA tools which are not yet at the capacity to function on their own so that they can be the human component that helps them run.
  2. We will see technology budgets shift further away from hardware and traditional software to more innovative and new technologies including AI, IoT, blockchain, and RPA. This is obvious, but many will be caught by surprise with the change. The good news about this is that the more this technology becomes broadly available, it will bring costs down and accessibility will grow by default.
  3. The following departments or activities are the most likely to see a move to RPA:
    1. Accounting
    2. Banking
    3. Inventory
    4. Purchasing
    5. Reporting

And yes, HR too. Processing candidate profiles en masse can be a huge benefit of RPA.

Remember, these changes come in phases and companies always implement technology slowly before making a complete switch, so as an employee it’s not the time to worry but rather be proactive about how to become the top choice to deal with the RPA tools that come your way. As a small business owner or leader, it’s in your best interest to scope out employees that will be spearheading the change and should start getting prepared to manage and run the intelligent processes to their full potential.

At Lagash, we can help you audit your processes and make sure your business systems are in tip-top shape for 2019. It’s time to take the leap and acquire (or create) the solutions that will help your company soar above the rest. Our experts are ready to walk you through the process, timeline and investment, and instead of watching the trends come to life and pass you by next year, you can set them.